The Delta Flight 15 Story – Nazim

Delta Plane, Frankfurt

Gander International Airport

Gander International Airport on 9 September 2001

Planes parked at Gander Airport 9 Sept 2001

Delta planes parked at Gander

On the morning of Tuesday, September 11, 2001 we were about 5 hours out of Frankfurt, flying over the North Atlantic. 

All of a sudden the curtains parted and I was told to go to the cockpit, immediately, to see the captain. As soon as I got there I noticed that the crew had that “All Business” look on their faces. The captain handed me a printed message. It was from Delta’s main office in Atlanta and simply read, “All airways over the Continental United States are closed to commercial air traffic. Land ASAP at the nearest airport. Advise your destination.” No one said a word about what this could mean. We knew it was a serious situation and we needed to find terra firma quickly. The captain determined that the nearest airport was 400 miles behind us in Gander, New Foundland. He requested approval for a route change from the Canadian traffic controller and approval was granted immediately—no questions asked. We found out later, of course, why there was no hesitation in approving our request. While the flight crew prepared the airplane for landing, another message arrived from Atlanta telling us about some terrorist activity in the New York area. A few minutes later word came in about the hijackings. We decided to LIE to the passengers while we were still in the air. We told them the plane had a simple instrument problem and that we needed to land at the nearest airport in Gander, Newfoundland, to have it checked out. We promised to give more information after landing in Gander. There was much grumbling among the passengers, but that’s nothing new! Forty minutes later, we landed in Gander. Local time at Gander was 12:30 PM, that’s 11:00 AM EST.There were already about 20 other airplanes on the ground from all over the world that had taken this detour on their way to the US.

After we parked on the ramp, the captain made the following announcement: “Ladies and gentlemen, you must be wondering if all these airplanes around us have the same instrument problem as we have. The reality is that we are here for another reason.”

Then he went on to explain the little bit we knew about the situation in the US. There were loud gasps and stares of disbelief. The captain informed passengers that ground control in Gander told us to stay put. The Canadian Government was in charge of our situation and no one was allowed to get off the aircraft. No one on the ground was allowed to come near any of the air crafts. Only airport police would come around periodically, look us over and go on to the next airplane.

In the next hour or so more planes landed and Gander ended up with [38] airplanes from all over the world, 27 of which were US commercial jets. Meanwhile, bits of news started to come in over the aircraft radio and for the first time we learned that airplanes were flown into the World Trade Center in New York and into the Pentagon in DC.

People were trying to use their cell phones, but were unable to connect due to a different cell system in Canada. Some did get through, but were only able to get to the Canadian operator who would tell them that the lines to the U.S. were either blocked or jammed. Sometime in the evening the news filtered to us that the World Trade Center buildings had collapsed and that a fourth hijacking had resulted in a crash. By now the passengers were emotionally and physically exhausted, not to mention frightened, but everyone stayed amazingly calm.

We had only to look out the window at the [38] other stranded aircraft to realize that we were not the only ones in this predicament. We had been told earlier that they would be allowing people off the planes one plane at a time. At 6 PM, Gander airport told us that our turn to deplane would be 11 AM the next morning. Passengers were not happy, but they simply resigned themselves to this news without much noise and started to prepare themselves to spend the night on the airplane.

Gander had promised us medical attention, if needed, water, and lavatory servicing. And they were true to their word.

Fortunately we had no medical situations to worry about. We did have a young lady who was 33 weeks into her pregnancy. We took REALLY good care of her. The night passed without incident despite the uncomfortable sleeping arrangements. About 10:30 on the morning of the 12th a convoy of school buses showed up. We got off the plane and were taken to the terminal where we went through Immigration and Customs and then had to register with the Red Cross.

After that we—the crew—were separated from the passengers and were taken in vans to a small hotel. We had no idea where our passengers were going. We learned from the Red Cross that the town of Gander has a population of 10,400 people and they had about 10,500 passengers to take care of from all the airplanes that were forced into Gander!

We were told to just relax at the hotel and we would be contacted when the US airports opened again, but not to expect that call for a while.We found out the total scope of the terror back home only after getting to our hotel and turning on the TV, 24 hours after it all started. Meanwhile, we had lots of time on our hands and found that the people of Gander were extremely friendly. They started calling us the “plane people.” We enjoyed their hospitality, explored the town of Gander and ended up having a pretty good time.

Two days later, we got that call and were taken back to the Gander airport. Back on the plane, we were reunited with the passengers and found out what they had been doing for the past two days.

What we found out was incredible…

Gander and all the surrounding communities (within about a 75 kilometer radius) had closed all high schools, meeting halls, lodges, and any other large gathering places. They converted all these facilities to mass lodging areas for all the stranded travelers. Some had cots set up, some had mats with sleeping bags and pillows set up.

All the high school students were required to volunteer their time to take care of the “guests.” Our 218 passengers ended up in a town called Lewisporte, about 45 kilometers from Gander where they were put up in a high school. If any women wanted to be in a women-only facility, that was arranged.

Families were kept together. All the elderly passengers were taken to private homes. Remember that young pregnant lady? She was put up in a private home right across the street from a 24-hour urgent care facility. There was a dentist on call and both male and female nurses remained with the crowd for the duration.

Phone calls and e-mails to the U.S. and around the world were available to everyone once a day. During the day, passengers were offered “excursion” trips. Some people went on boat cruises of the lakes and harbours. Some went for hikes in the local forests.

Local bakeries stayed open to make fresh bread for the guests. Food was prepared by all the residents and brought to the schools. People were driven to restaurants of their choice and offered wonderful meals. Everyone was given tokens for local laundromats to wash their clothes, since luggage was still on the aircraft.

In other words, every single need was met for those stranded travelers. Passengers were crying while telling us these stories. Finally, when they were told that U.S. airports had reopened, they were delivered to the airport right on time and without a single passenger missing or late. The local Red Cross had all the information about the whereabouts of each and every passenger and knew which plane they needed to be on and when all the planes were leaving. They coordinated everything beautifully.

It was absolutely incredible.

When passengers came on board, it was like they had been on a cruise. Everyone knew each other by name. They were swapping stories of their stay, impressing each other with who had the better time. Our flight back to Atlanta looked like a chartered party flight. The crew just stayed out of their way. It was mind-boggling.

Passengers had totally bonded and were calling each other by their first names, exchanging phone numbers, addresses, and email addresses.

And then a very unusual thing happened.

One of our passengers approached me and asked if he could make an announcement over the PA system. We never, ever allow that. But this time was different. I said “of course” and handed him the mike. He picked up the PA and reminded everyone about what they had just gone through in the last few days. He reminded them of the hospitality they had received at the hands of total strangers. He continued by saying that he would like to do something in return for the good folks of Lewisporte.

“He said he was going to set up a trust fund under the name of DELTA 15 (our flight number). The purpose of the trust fund is to provide college scholarships for the high school students of Lewisporte. He asked for donations of any amount from his fellow travelers. When the paper with donations got back to us with the amounts, names, phone numbers and addresses, the total was for more than $14,000!

“The gentleman, a MD from Virginia , promised to match the donations and to start the administrative work on the scholarship. He also said that he would forward this proposal to Delta Corporation and ask them to donate as well. As I write this account, the trust fund is at more than $1.5 million and has assisted 134 students in college education.

“I just wanted to share this story because we need good stories right now. It gives me a little bit of hope to know that some people in a faraway place were kind to some strangers who literally dropped in on them.

“It reminds me how much good there is in the world.”

In spite of all the rotten things we see going on in today’s world this story confirms that there are still a lot of good people in the world and when things get bad, they will come forward.

This is one of those stories that need to be shared. — Reposted from Floodout Your View, 17 February 2015

» The author of this article is a Delta Airlines flight crew member identified as Nazim (by Scopes) who attended passengers on Flight 15 from Frankfurt to Atlanta on September 11, 2001.

Gander, Newfoundland

Dormitory at Gander, Newfoundland

Sleeping arrangements at Gander, Newfoundland, on 9 September 2001

Delta Flight 15 Gander Airport

Delta 15 at Gander Airport

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One Response

  1. Gander, Newfoundland

    Unexpected Guests Warm Hearts in the Frozen North – Barbara Crossette – The New York Times – November 18, 2001

    GANDER, Newfoundland — It could have been a short, sweet story: planes get diverted, local people pitch in to help stranded passengers. Polite thank-you letters and gifts follow.

    What happened in Newfoundland in one terrifying week in September was all that. But in the next two months, the story continued to grow. Here and in scattered hamlets for miles around, everyone has a part of it to tell — how half a dozen or so isolated communities have been embraced by strangers who dropped from the sky and changed their lives.

    Greg King was there when it started. An air traffic controller, he was on duty on Sept. 11 at Gander, once the hub of North Atlantic air travel, but now an airport that sees few commercial aircraft on the ground while still directing them overhead. Late that morning, when he was preparing for the daily “wall of airplanes” from Europe heading for arrivals in New York and other cities, Mr. King suddenly received an order to shut down the sky.

    Thirty-eight planes were told to land immediately, and for a couple of hours Mr. King barely had time to call his wife and say he would be bringing strangers home for the night. At some point, he recalls, he also registered a fleeting image of an Air France Boeing 747 “bigger than the airport terminal.”

    Gander, a town of 10,000 people with 550 hotel rooms, had to find beds and food for 6,579 passengers and crew members. Other airstrip towns in Newfoundland and Labrador also had unexpected company, but not on this scale.

    “This never happened before in the history of aviation,” said Terry Parsons, chairman of the Gander International Airport Authority. Fortunately, Gander — created as a military airfield and a trans-Atlantic refueling point in the 1930’s — has a long runway, and a disaster plan. It also has churches, service clubs, doctors and shop owners with small- town, good-neighbor values long out of date in many places, including other parts of Canada.

    “We’re used to helping people,” said Mayor Claude Elliott, speaking of a region that lives with rough seas, harsh weather and an uncertain economy. “I guess our biggest problem was trying to explain to people where they were.”

    Jake Turner, the town manager, went into action as soon as the planes started landing. Des Dillon of the Canadian Red Cross was asked to round up beds, along with Maj. Ron Stuckless of the Salvation Army, who also became the coordinator of a mass collection of food that emptied refrigerators for miles around. Employees from the local co-op supermarket arrived with a refrigerated truck full of meat and other provisions. At St. Martin’s Anglican Church, Hilda Goodyear spent 48 mostly sleepless hours organizing bedding and priming the parish hall’s kitchen for a Lufthansa flight.

    People from as far away as Twillingate, an island off the Kittiwake Coast of Newfoundland, prepared enough sandwiches and soup for at least 200 people and drove an hour and a half to Gander to deliver it to dazed and frightened passengers being herded off planes without luggage and under intense scrutiny.

    Responding to radio announcements, the residents and businesses of Gander and other towns supplied toothbrushes, deodorant, soap, blankets and even spare underwear, along with offers of hot showers and guest rooms. Newtel Communications, the telephone company, set up phone banks for passengers to call home. Local television cable companies wired schools and church halls, where passengers watched events unfolding in New York and realized how lucky they were.

    There were some with special needs. Carl and Ethna Smith found kosher food through an airport caterer and a new set of kitchenware for an orthodox Jewish family from New York. At the Gander Baptist Church, Gary and Donna House dealt with the needs of four Moldovan refugee families, members of a religious sect who spoke no English and were bewildered by events.

    The passengers, who left with tears and hugs, have responded with their own astonishing acts of generosity. Lewisporte, a seaside town where 4,000 people made room for 773 unexpected guests, received new lighting for the Anglican church and a scholarship fund worth $19,000 “and still growing” said the mayor, Bill Hooper.

    More than $51,000 has been donated so far to Gander, a town where no one asked to be paid for their hospitality.

    Those five days in September, and the stream of e-mail messages, gifts, photographs and invitations that still pour in, have given an incalculable lift to the Newfoundlanders — the “Newfies” who are the butt of rube jokes in the rest of Canada.

    “It gave the people a sense of self- worth,” said Mr. House, a retired teacher and school librarian. “Newfoundlanders have often felt put down. They speak funny. There are all those `goofy Newfie’ jokes.

    “Hey! We are all appreciated,” he added. “We are good people.”

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